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Privacy & Refund Policy

Last updated: December 2024

We take your privacy seriously and are committed to protecting your data.

1. Privacy Policy

1.1 Data Collection and Usage

User-generated content (including text prompts and videos created with Holepix AI) is stored securely in cloud services and is only accessible by you.
You always own your content. You can delete any videos or uploads at any time within the app.
Data Retention: Your content remains available in your account until you choose to delete it. We do not delete user data automatically.
Permanent Deletion: When you delete content, it is permanently removed and cannot be restored.
Holepix AI does not collect or store any personally identifiable information (PII).

1.2 Image Upload and Processing

When you upload images for face swap or image-to-video features:

Images are processed using third-party AI services
Uploaded images are stored in secure cloud storage
You can delete your uploaded images at any time
We do not share your images with third parties except for processing purposes

1.3 Third-Party Services

Holepix AI uses the following third-party services for app functionality:

Google Cloud / Firebase

User authentication and storage

AI Processing Services

Video and image generation

These services have their own privacy policies, which we recommend reviewing.

2. Refund Policy

2.1 In-App Purchases

All purchases made through the Apple App Store or Google Play Store are subject to their respective refund policies:

Apple App Store

Refund requests must be made directly through Apple. Holepix AI cannot process refunds for App Store purchases.

Google Play Store

Refund requests must be made directly through Google Play. Holepix AI cannot process refunds for Play Store purchases.

2.2 Subscription Cancellation

You can cancel your subscription at any time through your App Store or Google Play account settings
Cancelling will prevent future charges but will not refund the current billing period
You will retain access to premium features until the end of your current billing period

3. Your Rights

Access Your Data

You can view and download all your content at any time within the app.

Delete Your Data

You have the right to delete your content and account at any time.

Data Portability

You can export your videos and content for use elsewhere.

Contact Us

If you have any questions about this Privacy Policy or Refund Policy, please contact us:

Email:

support@holepixai.com